We offer FREE SHIPPING within the mainland US on all orders over $ 99.99 for orders from Alaska, Hawaii and countries outside of the US the below rates apply.
Shipping Policy
Domestic Shipping
All our tattoo ink products are shipped from Los Angeles, California. Orders placed during weekdays will be shipped within 2 (two) business days, subject to availability. Standard shipping is by FedEx. Delivery within the U.S. will arrive within 5 to 7 business days after receiving your order. To calculate shipping costs for the selected item, add items to your cart and enter your zip code. Please take note that deliveries by FedEx are only on weekdays. On the checkout page, you have shipment options from ground delivery to next-day air delivery. Please note that orders placed on a Friday will not arrive at their destination until Monday, even if you choose Next Day Air delivery.
Please note! When the option 'Direct Signature Required ' was not added to your shipping option we are not liable for packages that have been signed for and went missing.
International Shipping
Quantum Tattoo Inks ships worldwide. You can not cancel your orders once you have confirmed them. We are committed to processing your order quickly once you complete the checkout process, and we notify our warehouse to pack the order for shipment immediately. You are responsible for paying customs duties once the shipment arrives at customs. We are not obliged to refund your order if the package is held at customs.
Track and Trace
You will receive a shipping and order confirmation from Quantum Tattoo Ink via email after placing your order. You will also receive a confirmation with the tracking information via email once your order is with the carrier.
Important Notice
Quantum Tattoo Inks is not responsible for shipping delays due to unforeseen weather conditions, holidays, natural holidays, epidemics or pandemics, custom holds, natural disasters, and acts of God.
The climate-controlled environment used by the carrier is not guaranteed. If you live in a local area where extreme weather conditions are present, the extreme cold or heat may damage your ink if you opt for ground shipping. We recommend using Next Day Air or Express shipping under these conditions.
Return & Replacement Policy
No Returns or Exchanges
PMU pigments, cosmetic tattoo ink, mixing solutions, and other products that may be used in professional tattoo procedures cannot be returned or restocked once they have left our facility. This policy applies even if the product is unopened or unused.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Products
If your order arrives damaged during shipping or you receive a product or color different from what you ordered, we will replace the affected item at no additional cost.
Please contact us promptly at info@quantumpmucolors.com and provide:
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- Your order number
- A description of the issue
- The name of the affected product(s)
- Clear photos of any damaged product, packaging, or incorrect item received
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Once the issue has been verified, our customer service team will arrange for a replacement.
Time Frame
You have 14 days from the date of purchase to initiate a return.
Products Purchased from Other Retailers
This policy applies only to products purchased directly from Quantum Tattoo Ink & PMU LLC. If you purchased Quantum Tattoo Ink products through an authorized distributor or third-party retailer, please contact that seller directly regarding damaged or incorrect items.
Professional Use
Quantum PMU products are intended for professional use by appropriately trained and licensed professionals, where licensing is required by applicable law. Purchasers are responsible for complying with all applicable local, state, and federal laws, regulations, licensing requirements, and professional standards regarding the purchase and use of our products.
Contact Us
If you received a damaged or incorrect product, please contact:
Quantum Tattoo Ink & PMU LLC Customer Service
Email: info@quantumpmucolors.com
Phone/WhatsApp: +1 818-740-8179
Policy Updates
Quantum Tattoo Ink & PMU LLC reserves the right to update or modify this policy at any time. The most current version will be posted on our website.